[Amsterdam, May, 2026] – AI is no longer a side project in hospitality. New research from Mews shows that 98% of hoteliers have used AI across their operations in the last six months. On average, it is involved in 11 of the 19 most common hotel tasks and handles more than half the workload in […]
Picture a cluster revenue manager on a Sunday evening. She’s covering five upper-upscale properties and she’s about to spend six hours producing the weekly pickup commentary that ownership will read in eleven minutes on Monday morning. If you’ve sat through a Monday revenue meeting in the last five years, you know exactly what comes next. […]
Profitability is becoming harder to protect across UK hospitality. Rising payroll costs, higher business rates and erratic energy prices are all contributing to a tighter operating environment. For the sector, April’s payroll changes alone are expected to add £1.4 billion in additional costs *, placing further strain on already tight margins. Before 2020, hotel operators […]
Hotel Speak’s April article on The Future of AI-Powered Hotel Marketing explored how artificial intelligence could potentially reshape hospitality marketing strategies. This follow-up article moves from AI-enabled marketing as a futuristic concept with theoretical adoption to the implementation of concrete AI applications that enhance competitive edge among hotels that recognize AI is changing the rule […]
It was a Friday night. Table of four, booked for 7:30pm. They had the set menu, a bottle of red, desserts. When I went over to check on them halfway through the main course, one of them looked up and smiled. Everything was great, thank you. Lovely. Really lovely. Split image showing a happy restaurant […]
