At 6:40 PM, the lobby looked calm. No queue. No angry guest. No manager being summoned from the back office. Yet front office and housekeeping were working with different room-status information. Engineering had been called twice for the same issue. One employee had skipped the official channel and messaged a colleague directly because it was […]
An estimated £3.5 billion* in UK hotel revenue could be at risk each year as frustrated travellers abandon online hotel bookings, according to new research from Profitroom. The study found that more than one in four travellers (26.4 per cent) have “rage-quit” a hotel booking after encountering problems during the booking journey and never gone […]
Lake Placid, NYJuly 28-30, 2026 Protocols Senior Final Result FPl. Name Nation Points RD FD 1 Amy CUI / Jonathan ROGERS USA 176.15 1 1 2 Eva PATE / Logan BYE USA 165.30 4 2 3 Leah NESET / Artem MARKELOV USA 159.91 3 3 4 Caroline MULLEN / Brendan MULLEN USA 156.29 2 […]
Lake Placid, NYJuly 26-30, 2026 Protocols Junior Place Start Name Rhythm Dance Free Dance Total Score Place Score Place Score 1 4 Effie Chen, SC of BostonGordei Chitipakhovian, SC of Boston 1 58.57 1 85.82 144.39 2 3 Rylen Lukanin, All Year FSCPatrick OBrien, SC of New York 2 54.98 2 77.33 132.31 3 […]
Leduc, AlbertaJuly 31-August 3, 2026 Protocols Junior Place Competitor Club / Section R F Total 1 Inkyong PARK / Andrew SONG Calalta FSC & Calalta FSC · AB/NT/NU 41.88 (1) 70.92 (1) 112.80 (1) Novice Place Competitor Club / Section P PT F Total 1 Anna Van TEELING / Cameron MUIR Ice Palace FSC […]
