At 6:40 PM, the lobby looked calm. No queue. No angry guest. No manager being summoned from the back office. Yet front office and housekeeping were working with different room-status information. Engineering had been called twice for the same issue. One employee had skipped the official channel and messaged a colleague directly because it was […]
An estimated £3.5 billion* in UK hotel revenue could be at risk each year as frustrated travellers abandon online hotel bookings, according to new research from Profitroom. The study found that more than one in four travellers (26.4 per cent) have “rage-quit” a hotel booking after encountering problems during the booking journey and never gone […]
There is a quote commonly attributed to Henry Ford: “If I had asked people what they wanted, they would have said faster horses.” Whether Ford actually said it is almost irrelevant because the underlying idea remains a seminal lesson for tech innovation, no matter the generation. Customers are excellent at describing today’s frustrations but far […]
Corporate event requirements have shifted away from simple room bookings. Companies no longer evaluate property choices based solely on square footage, audio-visual capabilities, or break-out room capacities. Hotels are increasingly expected to show how their location adds value to conferences, meetings, and company retreats, whether through nearby restaurants, cultural attractions, or opportunities for team activities. […]
MELBOURNE, Australia — 29 July 2026 — As the hospitality industry looks for ways to overcome fragmented guest data, RMS, a leading hospitality platform for hotels, motels, serviced apartments, short-term rentals and campgrounds, has announced a new integration with TrustYou, an AI-powered Customer Data Platform. The integration enables hospitality operators to bring guest information from […]
