Everyone knew AI would dominate the conversation at HITEC 2026 in San Antonio. What surprised me was how quickly the discussion has moved beyond chatbots, virtual concierges and one-off productivity tools. The real story is now governance. As hotels begin deploying dozens of AI-powered workflows across revenue management, marketing, reservations, maintenance, finance and guest communications, […]
If your property has function space, you’re already better positioned than most standalone venues to capture short-lead event business. You have the rooms and catering infrastructure in place to turn bookings around quickly. Yet a good deal of this business goes to faster competitors rather than better ones. Planning cycles are compressing Short-term booking windows […]
SAN FRANCISCO, CA (June 15, 2026) — Canary Technologies, the award-winning global leader in agentic AI for hotel and guest management, today announced the launch of the Agentic Sales Coordinator, a new solution that autonomously manages hotel sales, groups and events workflows, from first inquiry to confirmed booking. Powered by Canary AI, built specifically for […]
The call goes out from the desk to a suite: what time would the guest like housekeeping service. A routine call, made for the operation’s benefit. The guest thanks the caller, then explains she cannot give a time — her husband is on a business call and she does not know when it ends. She […]
As travel and hospitality organizations adapt to ongoing cost pressures, a new kind of risk is emerging: silence that could signal unreported misconduct. From airline crews to hotel operators, the hospitality workforce is more fragmented than ever. While this flexible structure drives efficiency, it may also weaken the informal checks that often support ethical behavior. […]
