UNITED STATES, June 17, 2025 – roommaster, a trusted name in hospitality software, today unveiled a unified brand identity and product vision, bringing its company, platform, and mission together under one familiar name. For over 30 years, the industry has known innQuest as the software company behind roommaster, the flagship property management system used by thousands of hotels, inns, […]
INDIANAPOLIS, RMS Stand 1615 – June 16 – RMS has officially launched its next-generation booking engine at HITEC 2025, delivering a faster, cleaner, and more intuitive experience to boost direct bookings and meet modern guest expectations. Built with a mobile-first, ultra-responsive design that makes booking seamless across all devices. With fewer clicks and faster load […]
BWH Hotels GB is launching a faster, simpler website as part of a push to help its partners minimise reliance on OTAs. This will impact more than 230 independent hoteliers across the UK. The fully redesigned website is part of plans to improve digital infrastructure and will deliver faster load times, a simplified booking journey […]
[New York, New York – June 11, 2025] – The traditional hotel front desk is no longer a must-stop for modern guests, as revealed by new Mews-commissioned research. Seventy percent of American travelers are likely to check themselves into a hotel using an app or a self-service kiosk instead of a traditional front desk. This preference skyrockets […]
In the hospitality industry, guest satisfaction isn’t just a goal—it’s the currency of success. While service quality, room aesthetics, and location often take the spotlight, a less visible factor plays a major role in shaping guest experiences: maintenance. Delayed responses to maintenance issues quietly erode customer trust, damage reputation, and ultimately eat away at revenue. […]
