How your TripAdvisor ranking is calculated & how to improve it

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With 490 million monthly users reading 1 billion Tripadvisor reviews and traveller opinions, Tripadvisor has more than earned its place in the hospitality industry. You can’t afford to not show up on your guest’s next search, but how do the Tripadvisor rankings and review scores work, and what can you do to leverage your listing to your […]


Navigating the 2024 Hospitality Trendscape – A Guide for Hoteliers

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The dust has settled, the masks are tucked away (mostly), and the travel industry finds itself barreling into 2024, not quite a post-pandemic world, but one forever changed. For hotel marketers, navigating this new landscape means ditching the rearview mirror and focusing on the winding road ahead – a road packed with trends that demand […]


6 Tips To Maximise Your Hotel’s Revenue in 2024

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Effectively plan and reach your business goals for 2024 with these smart revenue management and distribution tips. After a tumultuous couple of years, the industry is regaining its balance. To cope with a highly dynamic market, improve efficiency and meet the evolving needs of guests, there have been some shifts in revenue management and distribution. In […]


Customer service excellence in the luxury segment: How to stand out

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The luxury sector is growing steadily and creating great opportunities for brands to enter the market or grow their audience. But it’s no longer all about being flashy and pricey, today’s luxury shopper is more influenced by personalization, innovation, conscious consumerism, and an emotional experience. So while today’s luxury industry is broader and more accessible […]


3 Tips To Create Winning Hotel Email Campaigns In 2024

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It’s probably fair to say that email marketing can often be overlooked in place of some of the glitzier marketing channel favourites like social media. Sure, it’s no TikTok, but it’s relative importance within your hotel’s marketing mix really shouldn’t be underestimated.  And, as we move towards a first-party future where ownership and understanding of […]