Mews Data Dive Reveals Online Check-ins and Revenue Beyond Overnight Stays Soar as Travel Tops Pre-Pandemic Levels in 2023
Nearly 20% of guests checked in online, and one in five hotels diversified revenue by monetizing spaces beyond hotel rooms.
Mews, the industry-leading hospitality cloud, today released the Mews Data Dive, a real-time measure of hospitality’s performance in 2023.
Based on data from more than 4,000 Mews partners in 85 countries, the Mews Data Dive unpacks hospitality’s performance across 12 key areas – including occupancy, domestic travel, online check-in and upsells, direct bookings, booking lead times, rate types, ADR and RevPAR, and additional bookable services – to pinpoint how the hospitality sector is changing.
“With rising inflation across the world, it’s not surprising that the average daily rate has risen, but it didn’t deter reservations in 2023. The data is another proof point that occupancy levels have more than stabilized, making for a meaningful rise in RevPAR for our customers,” said Matt Welle, Mews CEO.
He added, “Hoteliers are becoming more creative with the amenities and spaces they offer their guests and in the last year alone, we’ve seen a significant increase in properties selling additional bookable services. While parking spots and meeting rooms have played a huge role in this, 2024 will be the year that more hoteliers revolutionize revenue management. We are beginning to see more hotels capitalizing on all available assets and offering additional spaces, from co-working desks to karaoke booths, providing remarkable guest experiences across the board.”
For the U.S. market in particular, key findings include:
Travel has recovered and tops pre-pandemic levels. Despite the backdrop of global unrest, frequent flight disruptions, and inflation, consumers didn’t pump the brakes on travel, which will likely remain a priority throughout 2024. Average occupancy in 2023 was 49.1%, a 3% increase YOY and 19% higher than 2019 levels.
Summer travel reigned supreme, and geographic trends normalized with international markets reopening for travelers from the United States. Overall demand remained healthy into peak summer travel season: August was the best-performing month, while July saw the highest percentage of rooms occupied. While international travel continued to grow, domestic travel held strong with an almost 50:50 split.
Increased rates didn’t deter consumers from traveling: Average Daily Rate (ADR) and Revenue Per Available Room (RevPAR) saw clear, positive movement. ADR rose 6% YOY to an average of $250, and RevPAR saw an increase of 9% YOY to $126. This modest growth underscores the ongoing resilience of the travel industry as business returned to its normal state pre-pandemic.
Traveler confidence continued to grow, as non-refundable reservations and booking lead times increased. 33% of all bookings were made at least 30 days in advance, a 6% increase YOY. While men were 60% more likely to make a same-day reservation, women were more inclined to map out travel ahead of time.
Online check-ins and upgrades continue to increase. A quarter of guests continue to check-in online, and 2.2% of guests added an upgrade to their reservation while checking in, with an average upsell value of $48. Top upgrades included early check-in, parking, late check-out and pet fees. Expect more hotels to encourage online check-in and offer more features and personalized experiences to meet this increasing demand.
More hotels are accommodating the evolving needs of remote workers and bleisure travelers. One in five hotels in North America are diversifying their revenue by monetizing additional spaces (such as meeting spaces, day use rooms, hotel desks, parking), almost a 50% increase compared to 2022. The most-used additional bookable spaces were parking spots and meeting rooms, with each parking space earning an average of $4,448 in extra revenue per year.
To unpack hospitality’s performance and key trends based on Mews hotel partners worldwide, download the Mews Data Dive.
About Mews
Mews is the leading platform for the new era of hospitality. Powering 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses. Customers include Accor, Generator-Freehand, The Strawberry Group, The Social Hub, Life House and Airelles. Mews was named Best PMS (2024) and listed among the Best Place to Work in Hotel Tech (2021, 2022, 2024) by Hotel Tech Report, as well as World’s Best Hotel PMS Provider (2023) and World’s Best Independent Hotel PMS Provider (2022, 2023) by World Travel Tech Awards. The company has offices in Europe, the United States and Australia.
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