How to make every guest touchpoint count and lead guest experiences with trust

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The Hotel Moment podcast — episode 75 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Andrew Ladd, VP of Marketing at Noble Hotels & Resorts, go below the surface to discuss what it means to gain the trust of guests. Hoteliers are at a huge […] The post How […]


Ling & Wein embrace the choreographic process

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by Anne Calder Angela Ling & Caleb Wein began their partnership as juniors in 2019 in Rockville, Maryland. Three years later after winning silver at the 2022 U.S. National Championships in Nashville, Tennessee, they moved to seniors. Ling, who was born in Canada, began competing in both freestyle and ice dance three years after she […]


The Resident’s 12 days of Christmas advent calendar email campaign drives 240+ room nights

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Inspiration The Resident’s 12 days of Christmas advent calendar email campaign drives 240+ room nights Subject line: Kick off your celebrations with The Resident’s countdown to Christmas! Sent: December 2023 Brand: Resident Hotels Category: Inspiration Hotel location: London, United Kingdom (EMEA) Our thoughts: In their latest newsletter, The Resident masterfully […] The post The Resident’s 12 days […]


Hotel call center 101: Elevate the guest experience and drive direct bookings

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Imagine a guest calling your hotel, resort, or casino. They desire instant connections, quick responses to their queries, and reservation information. To achieve this, you need a skilled team poised to promptly fulfill those needs. A hotel call center introduces customers to your property. It’s the first impression that will set the tone for your […]


Revamping success: How the Quay Hotel and Spa boosted direct channel revenue with Revinate

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Customer stories Revamping success: How the Quay Hotel and Spa boosted direct channel revenue with Revinate HOTEL TYPE: Independent SOLUTIONS USED: Revinate Marketing, Revinate Guest Feedback REGION: EMEA Goal Drive direct bookings and take control of their email marketing. […] The post Revamping success: How the Quay Hotel and Spa boosted direct channel revenue with […]