On February 6th, the 2026 Milano-Cortina Winter Olympic Games were officially inaugurated with the Opening Ceremony that took place at the iconic San Siro Stadium in Milano. For the first time in Olympic history, the Ceremony was designed to unfold across Milano and Cortina, then expand to all sites where the Winter Games take place […]
For years, hotel revenue strategy has been shaped by one dominant metric: RevPAR. While it remains an important indicator of performance it can be increasingly limiting. Revenue is generated far beyond the booking, driven by how effectively hotels personalise the guest journey to unlock additional spend. That being said, 82% of hospitality executives say they […]
Photos by Melanie Heaney Buongiorno from Milano! Time flies so fast: the pairs medals have been awarded, meaning that we only have the women’s podium to be determined. Riku Miura and Ryuichi Kihara won a gold medal skating their hearts out in a final that saw teams delivering incredible programmes. With this result, they made […]
Photos by Melanie Heaney Buongiorno from Milano! The ice dance is now completed, but we can’t stop thinking about all the memories from the Team Event and the ice dance event. Make sure you do not miss my recaps we posted on our 2026 Winter Olympics Hub, and the beautiful photos taken by Melanie Heane, including […]
30-Second Executive Briefing The Failure Rate: In 2026, 60% of travel BPO programs fail because of “Specialization Dilution”—partnering with generalists who treat travel as a secondary vertical. Strategic Optimization: As brands scale their travel business process outsourcing (BPO) to the Philippines, they often overlook the “Specialization Threshold,” resulting in high technical debt and “Agentic AI” […]
