The call goes out from the desk to a suite: what time would the guest like housekeeping service. A routine call, made for the operation’s benefit. The guest thanks the caller, then explains she cannot give a time — her husband is on a business call and she does not know when it ends. She […]
As travel and hospitality organizations adapt to ongoing cost pressures, a new kind of risk is emerging: silence that could signal unreported misconduct. From airline crews to hotel operators, the hospitality workforce is more fragmented than ever. While this flexible structure drives efficiency, it may also weaken the informal checks that often support ethical behavior. […]
In this Solo Q&A, learn more about twin sisters Andrea and Selena Alphonse, pre-gold ice dancers from the United States who train with Penny Coomes, Nick Buckland and Diamond Ice Academy. Photos by Melanie Heaney Photography. How did each of you first get into skating, and was it always something you did together? Do you […]
Hotels have spent decades refining how they think about room inventory. Occupancy, ADR, RevPAR: the metrics are well understood, the benchmarks are established, and the systems that track them are built into how a property is managed. Event and function spaces sitting alongside those rooms are a different story. For many hotels, performance at […]
