A new survey revealed that 91 per cent of hoteliers say costs have surged since the Autumn Budget, with six out of 10 reporting a hike of more than 20 per cent. In stark findings from Great Britain’s largest group of independently run hotels, BWH Hotels, that represent over 200 hotels including Best Western branded […]
Improving the guest experience is a key priority for any hotel establishment. Most hoteliers know that happy customers mean more business, so finding new ways to upgrade your guest’s stay is always a rewarding process. Most hotels employ two key pieces of software to improve the guest experience. First up is a point of sale […]
As we move into 2025, a noticeable shift in travel behaviour is emerging. Reports from leading travel companies like Expedia, Booking.com, Byway Travel, and Hilton reveal a growing desire for quieter, more personalised, and meaningful travel experiences. From “silent travel” to “purposeful journeys,” here’s a look at the key travel trends set to define the […]
In the last five years, there has been an unprecedented rush to new technologies in hospitality such as AI integration and fully automated customer service but often this overlooks if that is what guests want. With many of these trends only focusing on the business and operational needs of the hotelier, their implementation may not […]
You don’t buy a Rolls-Royce for its technical spec. You buy it because owning a Rolls-Royce fulfils a deep emotional desire; because it offers prestige and exclusivity and makes you feel incredible. Visit the Rolls-Royce website and you won’t easily find specs and prices. What you’ll find are stories. Emotionally driven narratives that stir desire […]
