Are any of these scenarios familiar? You try to offer your guests personalized experiences, but your efforts are hampered by fragmented guest profiles scattered across departments and/or properties. You attempt to use guest data to tailor your marketing campaigns but suddenly realize you may be violating the latest updates in ever-changing privacy regulations. You can’t […]
by Morgan Matthews Pennington IDC is excited to welcome Morgan to our journalist team. Morgan brings a wealth of first-hand knowledge from her time as an elite competitive ice dancer and we are grateful she is willing to share her experiences with us and our audience. In her first series of articles, titled Beyond the […]
Houston TX, April 25 2024 – Hotel technology specialist SHR has announced the expansion of its Global Advisory Board, strengthening its position as an innovation leader in the hospitality sector. The Global Advisory Board at SHR is a collective of senior executives across the hospitality landscape, chosen for their expertise and deep industry insights. This […]
Guest data: Your greatest asset … and potentially your greatest liability. From luxury resorts to quaint B&Bs, no corner of the hospitality sector is safe from the relentless onslaught of cybersecurity threats, with nearly 31% of the industry reporting a data breach in their company history. A global report from CoStar highlights how sophisticated hackers […]
In the hospitality sector, retaining employees has always been challenging, especially with the surge in turnover during the pandemic, which hasn’t yet returned to pre-pandemic levels. As a result, there’s a growing demand for swift hiring and robust retention strategies. Fortunately, you can implement several proven approaches to bolster retention, with one standout method being […]
