What if instead of just handling incoming calls, your reservations team became an integral part of your sales operation? What if they didn’t simply take orders but could anticipate needs, drive direct bookings, and cultivate guest loyalty? With the World Travel & Tourism Council (WTTC) predicting a record-breaking 2024 for travel and tourism, and domestic […]
“You never get a second chance to make a first impression.” ~ Will Rogers The world of hospitality is all about delivering exceptional guest experiences, and that starts with first interaction a guest has with your property. Oftentimes, it’s over the phone with your reservations team or call center. This initial touch-point is crucial, as […]
Hotel Moment WITH KAREN STEPHENS Episode 90 In this episode of the Hotel Moment podcast, your host of two years, Revinate CMO Karen Stephens, is making her formal introduction to all our listeners. Karen walks through a bit of her journey in the hospitality sector, highlighting the technological innovation […] The post Meet your host […]
It’s that time of year again — budget season. This time last year, you researched and lined up the next best implementation to maximize your revenue opportunities. Did you knock it out of the park? Or are you back to the drawing board? Your stakeholders are expecting your next great idea. Do you have it? […]
Your guest experience is a sum of many parts, including everything from your location to your staff’s attitude, but perhaps the one that’s most easily quantifiable is your amenities. Whether you just provide a bar of soap and a single pillowslip, or you pack the minibar with your guests’ favourite champagne to be enjoyed in […]
