In today’s digital age, where technology and the Internet are seamlessly integrated into our lives, it’s crucial for the hospitality industry to embrace advancements that can benefit us. One such technology that holds immense potential is Generative AI. So, let’s dive into this exciting subject and explore how it can transform the world of hospitality. […]
This article was originally developed and published for Hospitality Net’s Data and Business Intelligence Thematics. Read more here. The Arca in Hong Kong used unified customer profiles that included all spending behaviors to implement targeted marketing campaigns, resulting in a revenue lift of HK$ 1.6M (over $200k USD) and an average revenue of HK$117k (nearly […]
Hotel Moment WITH KAREN STEPHENS Episode 89 In this episode of the Hotel Moment podcast, Karen Stephens, Revinate CMO, is joined by Carlo Del Mistro, Chief Digital Officer at Ennismore, to introduce a loyalty program that breaks tradition. Mistro gives a sneak peek into how the “Dis-loyalty” program works […] The post “Dis-loyalty” — Ennismore’s […]
Hotel distribution has always been a critical aspect of the hospitality industry. Effective hotel distribution strategies enable hotels to target the right audience, optimise occupancy rates, and enhance revenue management. Hotels have worked with third parties such as airlines, travel agents, online travel agents (OTAs) and the Global Distribution System (GDS) for decades. The dynamic […]
Coscetta joins in a new role that oversees the marketing, commercial and customer success teams as Mews sees significant acceleration of cloud technology [New York, 23 July] – Mews, the industry-leading hospitality cloud, is delighted to announce the appointment of Michael Coscetta as President. Coscetta brings a wealth of experience from successful hospitality and fintech […]
