Did you know that the hospitality industry has the lowest customer retention rates compared to other industries? Customer retention is a key factor in the success and growth of any business, and low retention rates in the hospitality industry can lead to decreased revenue and profitability. Read on to learn why customer retention is crucial […]
2024 hospitality benchmark report Email channel – Global Email channel – Global In this chapter you will find In this chapter you will find 01 / Introduction 02 / Global email channel benchmarks > The impact of segmentation > Campaign performance > Upsells > Surveys 01 / Introduction 02 / Global email […] The post […]
2024 hospitality benchmark report Email channel – EMEA Email channel – EMEA In this chapter you will find In this chapter you will find 01 / Introduction 02 / EMEA email channel benchmarks > The impact of segmentation > Campaign performance > Upsells > Surveys 01 / Introduction 02 / EMEA email […] The post […]
2024 hospitality benchmark report Messaging channel – North America Messaging channel – North America In this chapter you will find In this chapter you will find 01 / Introduction 02 / North America benchmarks >>> Guest messaging behavior >>> Efficiency 01 / Introduction 02 / North America benchmarks >>> Guest messaging […] The post Messaging […]
2024 hospitality benchmark report Voice channel – North America Voice channel – North America In this chapter you will find In this chapter you will find 01 / Introduction 02 / Benchmarks >>> From inbound to outbound: lead call volume, conversion rates, non-booked leads, and more 01 / Introduction 02 […] The post Voice channel […]
