“You never get a second chance to make a first impression.” ~ Will Rogers The world of hospitality is all about delivering exceptional guest experiences, and that starts with first interaction a guest has with your property. Oftentimes, it’s over the phone with your reservations team or call center. This initial touch-point is crucial, as […]
Hotel Moment WITH KAREN STEPHENS Episode 90 In this episode of the Hotel Moment podcast, your host of two years, Revinate CMO Karen Stephens, is making her formal introduction to all our listeners. Karen walks through a bit of her journey in the hospitality sector, highlighting the technological innovation […] The post Meet your host […]
It’s that time of year again — budget season. This time last year, you researched and lined up the next best implementation to maximize your revenue opportunities. Did you knock it out of the park? Or are you back to the drawing board? Your stakeholders are expecting your next great idea. Do you have it? […]
This article was originally developed and published for Hospitality Net’s Data and Business Intelligence Thematics. Read more here. The Arca in Hong Kong used unified customer profiles that included all spending behaviors to implement targeted marketing campaigns, resulting in a revenue lift of HK$ 1.6M (over $200k USD) and an average revenue of HK$117k (nearly […]
Hotel Moment WITH KAREN STEPHENS Episode 89 In this episode of the Hotel Moment podcast, Karen Stephens, Revinate CMO, is joined by Carlo Del Mistro, Chief Digital Officer at Ennismore, to introduce a loyalty program that breaks tradition. Mistro gives a sneak peek into how the “Dis-loyalty” program works […] The post “Dis-loyalty” — Ennismore’s […]
