Guests don’t experience your pricing in isolation. They experience a room, weigh it against what they paid, and form a verdict, usually within the first few minutes of arrival. The bathroom tends to land earlier in that verdict than most hoteliers expect. It’s worth thinking about why. Bedrooms have become increasingly predictable across mid-to-upper-tier properties. […]
By the time your hotel events team sits down to write a proposal, the booking may already be gone. Another venue replied first, and the planner moved on. Event planners routinely contact multiple venues at once. Research from G2 puts the number at up to ten. The first venue that comes back with something useful […]
Most hotel marketing teams treat reviews like a video game score. Higher is better, perfect is best, and the goal is to climb. It’s an instinct that makes sense and is also, in 2026, working against direct booking conversion. Travelers researching hotels have become sophisticated. They’ve been burned by fake reviews on Amazon, manipulated ratings […]
Hoteliers today are facing a range of significant challenges, from rising operational costs and digital transformation to the growing demand for hyper-personalization and rapidly evolving guest expectations. In this context, it’s more important than ever to rethink their distribution strategies in order to remain competitive. Here are four key trends every hotelier should keep in […]
Wellness and spa are definitely reasons to book a hotel. But do guests select a property based on its gym facilities? Let’s fire off two examples off the top to support the affirmative: EVEN Hotels: an upscale brand under IHG that’s pivoted against the K-shaped barbell distribution problem of hotels gravitating towards select service and […]
