No one likes to get a bad review online. The sinking feeling when you see a one or two out of five rating and the harsh criticisms of unhappy guests erodes at the heart of a good hotelier, and at the reputation of your business. Many hoteliers have come up with ways to attempt to […]
The hospitality industry is spending more on technology than at any point in its history. Faster check-in systems, automated messaging, AI concierge services, contactless everything. All designed to improve the operational layer of the guest experience and all of it, I’d argue, is solving for the wrong problem. Here’s what I noticed recently. I asked […]
LONDON, 13 April 2026 — Hospitality technology startups raised more than $1 billion across 40 companies between April 2025 and March 2026, with property management systems (PMS) and AI-led platforms attracting the largest share of investment, according to the “Abode Worldwide’s Hospitality Tech Investment Index 2026.” These findings point to a market where investor confidence […]
Across the UK, hoteliers are facing sustained increases in labour, energy and distribution costs, placing renewed pressure on already tight margins. In a softer trading environment, this pressure is even more pronounced. As a result, technology decisions are being scrutinised more closely than ever. Investments that were previously made without a clear link to measurable […]
The modern hotel industry is undergoing a significant transformation driven by technological advancements. Hoteliers are now focusing on integrating advanced technology solutions to enhance guest experiences. This shift is reshaping how guests interact with hotel services, resulting in a more personalized and efficient stay. In the current hospitality landscape, guest expectations are continually evolving, pushing […]
