Hospitality Outsourcing Philippines: Enhancing the Guest Experience Through AI-Powered, Human-in-the-Loop Solutions

January 16, 2026 0 Comments

By January 2026, hospitality leaders will have reached a clear conclusion: automation without empathy is a brand risk. Hospitality outsourcing to the Philippines has undergone a Human-AI Reset, where Agentic AI manages up to 80% of transactional guest touchpoints—from keyless entry coordination to dynamic pricing updates—while high-EQ Filipino specialists handle empathy-critical interactions that directly influence […]

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Hotel Speak Partners with IHIF EMEA – The Must-Attend Event for Hospitality Investment in 2026

January 13, 2026 0 Comments

Hotel Speak is proud to continue its partnership with the International Hotel Investment Forum (IHIF) EMEA 2026, the leading meeting place for hospitality investors, owners, operators, developers and advisors from across Europe, the Middle East and Africa. Taking place from 23–25 March 2026 at the InterContinental Pullman, IHIF EMEA once again brings together the industry’s most […]

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Personalization in Hotels: Creating Experiences that Stand Out

December 30, 2025 0 Comments

Personalization is revolutionizing the hospitality industry by allowing hotels to create unique and memorable experiences for their guests. By integrating CRM systems with hotel booking engines, hotels can tailor services to individual preferences, enhancing guest satisfaction and loyalty. This article explores how personalization in hotels leads to standout experiences. In today’s competitive hospitality landscape, personalization […]

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2025 Black Friday Report: Hotels With Website Campaigns Grew Direct Revenue by 60.5%

December 12, 2025 0 Comments

Black Friday continues to be one of the most influential moments of the year for hotel direct channel performance, driving shifts in traveler behavior that extend well beyond a single weekend. As guest expectations evolve, Black Friday has become more than just a promotional event. It is now a strategic opportunity for hotels to boost […]

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Hotels Are Racing to Adopt AI, but They’re Running in Blind

December 5, 2025 0 Comments

Artificial intelligence is rapidly becoming the hospitality industry’s latest obsession. New tools appear almost weekly, and hotel leaders are eager to demonstrate they are embracing the future. Yet the excitement masks a potential problem. As hotels rush to adopt AI, many are still refining their understanding of what AI truly encompasses. By taking time to […]

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