For years, hotel revenue strategy has been shaped by one dominant metric: RevPAR. While it remains an important indicator of performance it can be increasingly limiting. Revenue is generated far beyond the booking, driven by how effectively hotels personalise the guest journey to unlock additional spend. That being said, 82% of hospitality executives say they […]
Photos by Melanie Heaney Buongiorno from Milano! Time flies so fast: the pairs medals have been awarded, meaning that we only have the women’s podium to be determined. Riku Miura and Ryuichi Kihara won a gold medal skating their hearts out in a final that saw teams delivering incredible programmes. With this result, they made […]
Photos by Melanie Heaney Buongiorno from Milano! The ice dance is now completed, but we can’t stop thinking about all the memories from the Team Event and the ice dance event. Make sure you do not miss my recaps we posted on our 2026 Winter Olympics Hub, and the beautiful photos taken by Melanie Heane, including […]
30-Second Executive Briefing The Failure Rate: In 2026, 60% of travel BPO programs fail because of “Specialization Dilution”—partnering with generalists who treat travel as a secondary vertical. Strategic Optimization: As brands scale their travel business process outsourcing (BPO) to the Philippines, they often overlook the “Specialization Threshold,” resulting in high technical debt and “Agentic AI” […]
AI is happening, but we need to bridge the gap between concept and reality to avoid the hospitality sector being fraught with indecision and a lack of clear vision. During the year ahead, Model Context Protocol (MCP) has the potential to transform hotel bookings and unlock new opportunities to Find, Book and Grow audiences. Here’s why. Hoteliers have been promised great things from […]
