By Matteo Morelli Olivia Smart and Tim Dieck completed their second season after joining forces as a new partnership representing Spain. Both of them are experienced ice dancers. Joining forces, they quickly went from a first season understanding how their partnership could work, to achieving important results in this second season just ended. In Tallinn, […]
BWH Hotels GB is launching a faster, simpler website as part of a push to help its partners minimise reliance on OTAs. This will impact more than 230 independent hoteliers across the UK. The fully redesigned website is part of plans to improve digital infrastructure and will deliver faster load times, a simplified booking journey […]
[New York, New York – June 11, 2025] – The traditional hotel front desk is no longer a must-stop for modern guests, as revealed by new Mews-commissioned research. Seventy percent of American travelers are likely to check themselves into a hotel using an app or a self-service kiosk instead of a traditional front desk. This preference skyrockets […]
In the hospitality industry, guest satisfaction isn’t just a goal—it’s the currency of success. While service quality, room aesthetics, and location often take the spotlight, a less visible factor plays a major role in shaping guest experiences: maintenance. Delayed responses to maintenance issues quietly erode customer trust, damage reputation, and ultimately eat away at revenue. […]
